What this page covers
This page explains what Screenforge collects through the website, download flows, support conversations, and the desktop app. It also explains how we use analytics and diagnostics to improve reliability and understand how the product is being used.
What we collect
- Information you share directly, such as your email address when joining a waitlist, asking for updates, or contacting us.
- Website analytics and referral data, such as page visits, download clicks, browser details, device details, and campaign parameters.
- In-app telemetry and diagnostics, such as app version, operating system, hardware class, feature usage events, performance timing, and crash or error reports.
- Support materials you choose to send us, such as logs, screenshots, or sample files for troubleshooting.
How we use it
- Run, maintain, and improve Screenforge and the screenforgeai.com website.
- Understand downloads, product usage, and reliability so we can prioritize improvements.
- Investigate bugs, crashes, export failures, and performance regressions.
- Send product updates, support replies, and important service notices.
- Protect the website, app, and our users from abuse, fraud, or misuse.
Local processing
Screenforge is built to process recordings and exports on your device. Our telemetry is meant to capture operational and diagnostic information about the app, not the contents of your recordings.
Normal use of Screenforge should not require you to upload media to our servers. If you send files or screenshots to us for support, we may review them only to help with that issue.
Analytics and telemetry
We use analytics and telemetry to understand how people discover, download, and use Screenforge. That helps us measure release adoption, identify breakages, improve performance, and decide what to build next.
Some of that telemetry may be processed by service providers working on our behalf, including PostHog. We use those tools to measure product and website events, not to sell personal information.
Third-party software
Some Screenforge media workflows may rely on FFmpeg available on your system. FFmpeg is an independent open-source project maintained by the FFmpeg community and governed by its own licenses and notices.
Where third-party tools are involved, their own licenses and terms continue to apply alongside ours.
Sharing and retention
We may share information with service providers that help us run analytics, hosting, or support systems, but only for work done on our behalf. We may also disclose information when required by law or when needed to protect our rights, users, or the integrity of the service.
We keep information only for as long as it is reasonably needed for the purposes described here, including product analytics, support, legal compliance, and security.
Your choices
- You can decide whether to submit your email address or other contact information through our website.
- You can control browser cookies and local browser storage through your browser settings.
- You can stop future in-app telemetry from a device by no longer using the app on that device.
- You can choose not to share logs, screenshots, or sample files unless support requires them and you want us to review them.
Updates
We may update this Privacy Policy as Screenforge evolves. When we make material changes, we will update the date on this page and publish the revised version here.